FAQ tagged "Device troubleshooting"

How can I do a factory reset without accessing the Web configuration interface?

Your device seems to be locked.  Factory reset will resolve the issue, however you will lose all the configuration data and will have to do the Setup Wizard configuration again. To initiate factory reset, use a paper clip to press and hold the reset button on the device for as long as it takes for the LED to go off, and keep on holding it until the LED turns red again, then release. When this is done, give the device some time to load the software. The LED will start flashing green indicating you can access the configuration interface again.