FAQ

Minimum system requirements

Broadband connection (Dial Up is not supported),
Windows XP Service Pack 3, Vista or Windows 7 PC or MAC OS with Bonjour installed,
Modem/Router with spare network port (RJ45) and network that provides DHCP IP address,
Any standard or cordless home phone (pulse dialing is not supported),
Ready access to power (110/240V),

What do Call Settings tell me?

FREETALK® Connect•Me has intelligent calling capability to know if either Skype or your Landline should be used in a given scenario. If you select domestic and international calls to be made via Skype, all the calls to those destinations will automatically be made with Skype no matter if they are on your Speed Dial list or not.

Is there a way to determine if FREETALK® Connect•Me is using my landline or Skype when I am calling a number?

Yes, all the numbers from your Speed Dial list will always be called via Skype. If you are dialing a regular number without using pre-dialing keys like ** or #, the device will use configuration settings to decide if it will use Skype or your Landline. You can tell if Skype is used by listening to the sound coming out of your handset when the phone starts dialing.  If Skype is used, you will hear Skype dial up tone before the call is established.

How do I add someone’s contact to my Speed Dial list?

To add an existing Skype contact to your Speed Dial list, please open FREETALK® Connect•Me web interface then go to Contacts and Speed Dials menu item. You will notice your existing Skype contacts listed on the left hand side. Search for the contact using the search text box on the top of this section or search by scrolling. When you locate the contact on the list, click on it.  The system will load contact details in the middle of the page, then select Add to speed dial link next to the number or Skype contact of this user. You will be able to add more numbers to this Skype contact just like your would normally be able to do in desktop client. When the contact is added to your speed dial list it will appear on the list of Speed Dial Contacts on the right hand side.

How do I disable configured call forwarding number without removing it from the call forwarding numbers list?

To enable/disable call forwarding on the configured call forwarding number, go to FREETALK® Connect•Me configuration interface, then click on call forwarding main menu item on the top of the page. If you previously had configured a number for call forwarding, you will see it listed on this page. To disable/enable the number without removing it from the setup, please click either the disable or enable button.

How do I setup call forwarding?

To configure call forwarding, go to FREETALK® Connect•Me web configuration interface. Click on Call forwarding menu item on the top of the page then follow the on screen instructions. Select the country from the drop down list first, then enter the number of your phone in local form including the area code if it applies.